Notifications
What the console tells you, who in your organisation gets each notice, and which emails you can turn off.
The bell in the console's top bar shows your unread notifications. Click it to see the latest ten, open one (this marks it read), or Mark all as read. Notifications in the bell opens the full list, where you can search, filter by category or unread, and choose your email settings. The bell checks for new notices every minute and whenever you come back to the tab.
Notifications and emails are delivered in the background. They may appear a few seconds after an action; a slow email provider does not delay your console notifications.
Who gets what
Your organisation has two roles: Admin and Member. A notice for "admins" goes to every Admin of the organisation. You see only your own notifications, and only for the organisation you're in. Personal account notices (security) show in every organisation you belong to. If someone is removed from an organisation, they stop getting its notices and can no longer see the old ones.
| Event | Who gets it | In-app | |
|---|---|---|---|
| API key expires in 7 days / 1 day | The person who created the key. For service-account keys, or if the creator has left: every Admin | Yes | Yes (API keys, can be turned off) |
| API key expired | Same as above | Yes | Yes (API keys, can be turned off) |
| You're invited to an organisation | The invited person, if they already have an account (the invite email is always sent) | Yes | Invite email, always |
| Someone was invited | Every Admin except the person who sent the invite | Yes | No |
| Someone joined (invite accepted) | Every Admin except the new person | Yes | No |
| You joined an organisation | The new member | Yes | No |
| Role changed (Admin ↔ Member) | The person whose role changed and every other Admin | Yes | No |
| Someone was removed | Every Admin. The removed person gets a personal notice | Yes | No |
| Password changed or added, two-factor turned on or off, passkey added, a new sign-in method (for example Google) linked | Only you | Yes | Yes, always |
| You opened a support ticket or limit request | You | Yes | Confirmation with the reference, always (it can't be turned off) |
| Our team changed your ticket's status (answered, closed, reopened) | The person who opened the ticket | Yes | Yes (Support, can be turned off) |
| A refund failed and the credit was put back in your wallet | Every Admin | Yes | Yes, always |
Sign-in emails (verify your email, reset your password, "you already have an account") are sent only to you and aren't shown in the bell.
Email settings
Open Notifications and go to Email settings. These settings cover all your organisations. You'll always get notifications in the console; the settings only change which emails you get.
| Category | Can you turn email off? |
|---|---|
| Security | No. These always send so you can act fast if a change wasn't you |
| Billing | Yes for receipts and other info. Failed payments, failed refunds, low balance and auto-recharge problems always send |
| API keys | Yes |
| Team | Yes |
| Support | Yes for status updates. The confirmation of a request you just submitted always sends and can't be turned off |
| Account & organisation | Yes for info. Suspension and Terms updates always send |
Next steps
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