Delete or transfer
Schedule organisation or account deletion, cancel during the grace period, and understand retained records.
Delete an organisation
An organisation admin can open Settings → Organisation → Transfer or delete. Type the organisation name and confirm your identity with your password and authenticator code (or one of your recovery codes; each code works once), or sign in again using a passkey or your social account.
Deletion has a 30-day grace period. All API keys stop immediately, pending invitations are cancelled and auto-recharge is disabled. Download any data you need before erasure. Unused credits are not refunded through the deletion flow; a positive balance requires your acknowledgement.
Payments in progress, pending refunds, a negative balance, active contracts or Vault licences can block deletion. If wallet state cannot be checked, the request waits. Write to support@sthanika.ai if a blocker cannot be resolved in the console.
An admin can cancel in Organisation settings before erasure. Cancellation keeps old keys revoked and invitations cancelled. Create new keys and enable auto-recharge separately if needed.
Delete your account
Open Account & security → Delete your account and type your email address. You must transfer or finish deleting any organisation where you are the last admin first.
The request signs you out, removes your memberships and revokes your personal API keys immediately. Your account is scheduled for erasure after 30 days. To cancel, sign in again and open the account-deletion page. Cancellation keeps your account but does not restore memberships or keys; an organisation admin must invite you again.
Advance notice and retained data
We queue confirmation and advance reminder emails. Erasure can happen later than the scheduled date if notice delivery or financial checks are unresolved. It does not happen before a delivered 48-hour notice.
Financial records such as invoices, payments, refunds, billing profiles and wallet ledger entries are retained. Organisation erasure does not delete those records. Security and claims records also have separate retention periods. See the draft data-retention policy.
Automatic final purging of retained records, backups and service-owned model assets is not complete. Contact support@sthanika.ai for requests covering those records.
Transfer an organisation
In Members, promote another person to Admin, then change your own role to Member or leave. There must always be at least one Admin. API service-account keys belong to the organisation and keep working when a person leaves.
Next steps
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